Guest Information

1. Hunting, fishing, collecting or destroying corals and shells is prohibited.
2. It is prohibited to throw anything in the sea including oil, garbage, grease, etc…
3. It is prohibited to use boat anchors in protected areas.
4. Feeding fishes and birds is forbidden.
5. It is forbidden to use diving gloves and knives.
6. It is not allowed to walk on corals or reef.
…Culprit will be fined 10,000 LE or imprisoned on the first violation and 20,000 LE or imprisoned on the second violation…
…Further along the captain and dive guide will be suspended from working in the Red Sea and the boat will not get a permission to leave port for an established period of time…
The maximum depth of diving according to the law is 40 m.

Like any other country, you are more than welcome to tip the crew if you are satisfied with the level of service that they have provided during your diving safari trip.

We recommend the following Crew Gratuities per guest:
100€ is recommended to be split into 75€ for the crew and 25€ for the diveguides

We reserve the right to change your booking from one liveaboard to another within the same class if the need arises to do so.
It is as well possible that the guests might have to stay the first or last night of the week in a hotel according to the boats schedule.

We require a 25% payment upon booking. Reservation is confirmed only after down payment transfer is confirmed. The remaining amount has to be transferred at least 3 weeks before the beginning of the trip.
These are standard, non negotiable procedures.

In case of cancellation the following fees are deducted:
between 90 and 65 days before arrival date: 10% of the safari price
between 64 and 40 days before arrival date: 25% of the safari price
between 39 and 22 days before arrival date: 60% of the safari price
As of 21 days before arrival date: 100% of the safari price

Children from 0 - 6: free of charge.
Accommodation: share cabin with parents

Children from 6 - 10: 50% off the safari price
Accommodation: Separate Cabin.

Children 10+ : Full Price
Accommodation: Separate Cabin

It is absolutely forbidden to tamper with any safety equipment including life-jackets, smoke alarms, fire extinguishers, life rafts etc. Don’t touch them unless instructed to do so. Additionally, don’t enter the bridge or engine room without permission of the Cruise Director or the Captain. We reserve the right to remove passengers from the boat for such actions.

Your safety is our priority. If you have any specific questions about equipment or procedures, then direct these ONLY to the Cruise Director.

To confirm your flight back home, we need to have the passport details in the office in Hurghada at least 8 days before the boat departure from the harbor. We also need to know the first and last name of the guest, passport number and nationality, the flight number and the arrival and departure time. We are not responsible for any flight delays.

If you book your own flights please consider the timing for your departure flight. Last dive of the safari is usually around mid day on the day before departure, for safety reasons, you should consider 24 hrs before your flight home.

We are operating from two different ports: Hurghada and Marsa Alam/Port Ghaleb. The arrival and departure port of your safari can be found in the AVAILABILITY section.

Transfer times:
Hurghada airport to Hurghada port around 15 min.
Hurghada airport to Port Ghaleb around 3 hrs.
Marsa Alam airport to Port Ghaleb around 15 min.

We reserve the right to change the port of arrival and/or departure according to the boats schedule.

We can provide return transfers from the airport to the liveaboard’s location at a Red Sea port upon request.
At the airport, our representative will be waiting for you with a sign indicating the name of the boat you have booked. The representatives will assist with any flight or transfer problems.
We also provide, Meet & Assist services inside the terminal, including entry visa, upon request.

We need some time to clean and load the boats, so please consider the check in is not before 5 PM on the first day of the liveaboard and the check out is latest by 10 AM on the last day of the liveaboard.

First night of the trip is spent onboard at the port, last night of the trip is spent onboard at the port or in a 4* hotel, according to the boat’s schedule.

In the afternoon one day before departure, the boat will enter the harbor. The luggage will be brought from the storage to prepare all your personal things. The details for the return journey will be given to you from our staff on board.

We need from each diver an actual diving certification and a medical form to be filled.

Number of dives is depending on itinerary, usually 3-4 dives a day. In the Marine Parks, night dives are prohibited.

All dives non-decompression dives.

In case of emergency, we have 2 x 50 litre oxygen tanks and a medic first aid box onboard of all liveaboards in our fleet. We suggest that you make a special insurance in case of a diving accident that covers the expenses of the hyperbaric chamber and medical evacuation.

DECO International Chamber Support Program
It is possible to purchase onboard for the price of 7€, D.E.C.O. International (diving emergency center organization) cards that cover the first hyperbaric chamber treatment in case of a diving accident. This card is valid for 2 weeks from date of issue. We recommend you to have your own medical insurance as well.

It is mandatory that each diver has the following equipment :
Dive computer, surface Marker Buoy (SMB), snorkel, diving certificate, a regulator with alternate air source, torch (for night dives), a weight belt or integrated weight jackets.

Rental equipment is not normally available onboard. If you need any rental equipment, please contact us at least two weeks prior to the sailing, so we can ensure equipment is onboard for you.
We also suggest that you should have the most important spare parts with you like mask and fin straps and the repair kit for your type of regulator. Please think as well about batteries, seals and bulbs for your torch.

Nitrox is available free of charge on board our vessels.
Please bring along your Nitrox certification.

Nitrox courses can be completed on board. Ask your guide for details.

We offer SSI courses on all of our boats. The digital learning system of SSI has many advantages, you can start studying at home and therefore save time to enjoy on board (https://www.divessi.com/en/more_ssi/digital_learning/).

The most popular courses we conduct are Advanced Open Water course and Specialities like Nitrox, Deep Diving, Wreck Diving and so on. Please feel free to contact us in case of interest in any further education.

On Marine Park destinations, the dive guides are entitled to stop you from going on certain dives, or the routing might be subject to change accordingly.

Please take with you bathroom shoes, warm socks, or light sailing shoes, as it is forbidden to use road shoes onboard. After emptying your suitcases, the crew will store them until your departure. For each guest we provide a big and a small towel as well as a bathrobe, the towels will be changed once in the middle of the safari.

On the first day, your dive guide will make a briefing about the boat and procedures.

Diving equipment is not allowed in the salon or the cabins. The salon and cabins are strictly dry areas due to the difficulty of drying moisture stains on the material.

Each cabin has portholes. We suggest that you open them as often as possible to let in fresh air to compensate for the air condition circulating the air. However, make sure you close the portholes while the boat is sailing.

It is not allowed to take bed sheets, covers or mattresses out of the cabin on the deck.
If you wish to sleep outside, please bring with you a sleeping bag and use the mattresses from the sundeck.

All our motor vessel have ensuite shower facilities for your comfort. Bathroom towels are provided to our guests as well as bathrobes.
Still, we recommend bringing your own towel for use outside the cabin.
Please don’t use too much shampoo and soap because shower water eventually ends up in the sea. It is better to buy world known ecologically friendly products that don’t affect the environment. Please help us preserve nature.
Please don’t throw anything in the toilet bowls, including toilet paper and sanitary pads, to avoid toilet blocks and damage to the eco system. Garbage bins are placed in the toilets especially for that purpose.

Apart from soft drinks, coffee, tea & water, several kinds of beer and local wines are available for purchase onboard of each of our liveaboards.
Needless to say, we provide full board accommodation (3 meals and 1 snack) for all our clients during their stay onboard.

Onboard we only have basic emergency medication. If you feel the need may arise for any special medication during the trip, please take a small supply with you.
In any case don’t forget stomach and diarrhea medication, sea sickness tablets or plasters and ear drops and please make sure it will not affect your ability to dive.

As for the safety onboard, life jackets, life rafts, many floating devices are available. You can find fire extinguishers in the cabins, salon and engine room.
Upon your arrival onboard, please familiarize yourself with the location and operating methods of the safety devices.

The diving safari crew onboard speaks English. Our dive guides all speak English plus a variety of languages, including German, Spanish, Italian, French, Russian and Polish. Please inform us if you need a specific language.

We have 220 volts power and we suggest that you bring a European normal adaptor.

It is not allowed to smoke in the cabins, salon or diving area. The liveaboard has fire alarms installed for your safety which are activated with a little amount of smoke.
Please use ashtrays and don’t throw cigarette butts in the sea.
Cigarette filters are non biodegradable and with time may damage the reefs or harm marine life.

We accept major credit cards onboard, with 2% service charge.
We accept the following currencies onboard : Euro €, US Dollar $, Egyptian Pound (EGP) and British Pound (GBP).

Safety on our boats

Safety on the boats is an important issue and the safety of our guests is the greatest concern for us, the Sea Serpent Fleet.

Our boats are all equipped with fire alarms, fire extinguishers and mandatory safety systems. We have a sprinkler system in the engine room with an independent water pump and a foam sprinkler system in the kitchen. Each cabin has its own fire alarm. (more information on this below) We always have the opportunity to react immediately in emergency situations.

The captains and their crew members are all trained for every situation and 2 crew members are trained in first aid and oxygen supply.

We ensure that guides conduct a safety briefing with all guests upon check-in and take them on a tour of the ship to show them emergency equipment (see list below)

We have 2 crew members as deck watch - 24 hours (around the clock).

Below you will find a detailed list of our safety equipment on our boats:

- Camera system
- Fire alarms
- Escape hatches
- 2-3 X Life Rafts, 25-person capacity annual maintenance
- Fire Extinguisher
- Sprinkle fire extinguisher for the Kitchen (Foam) & Engine room
- Rescue Medical Boats in the North (SOS Boats)
- Contract with the hyperbaric chamber & a local hospital
- Marine Signals & Flares + Rescue rope launching gun
- Emergency evacuation plan – is hanging on each dive deck.
- EPIRB - VHF - GPS - Radar - Echo Sounder - AIS - Sart - Spare bilge pump - First aid kit
- Captain & one crew member, MFA Certified & Trained
- Oxygen tanks
- Magnifier Glasses
- Walkie Talkie radios between mother ship and the 2 speed boats
- ENOS System Sea Serpent Grand and from the 01.03.2024 on the Sea Serpent Glorious Nouran

It is absolutely forbidden to tamper with any safety equipment including lifejackets, smoke alarms, fire extinguishers, life rafts etc. Don’t touch them unless instructed to do so. Additionally, don’t enter the bridge or engine room without permission of the Cruise Director or the Captain. We reserve the right to remove passengers from the boat for such actions.

Your safety is our priority. If you have any specific questions about equipment or procedures, then direct these ONLY to the Cruise Director.

Liability towards third parties
Damage to guests' property and diving accidents are rare - but they can occur.
In such a case, our liability insurance will cover the resulting damage